Privacy Policy

Who we are

Sheen Technologies LLC (“Sheen”) provides software that helps beauty and wellness professionals manage their businesses. When a salon or professional uses Sheen to manage client records, that business determines which client information it collects and uses. Sheen processes that information to provide the service.

Information we process

Depending on how you interact with Sheen, information may include your name, contact details, appointment and service information, messages, preferences, and records submitted by your salon or stylist. We may also process technical information necessary to operate and secure the service.

How information is used

We use information to provide salon management services, deliver requested appointment notifications, support users, maintain security, prevent misuse, and comply with applicable law. Salon professionals may use the information they enter into Sheen for their own client relationships.

Appointment SMS consent

Clients may optionally agree to receive automated appointment reminders from their salon through Sheen. Consent is collected through an affirmative checkbox on a client-facing page. Message frequency varies by appointment activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. SMS consent is not required to book an appointment.

Mobile phone numbers and SMS opt-in information are used for the requested messaging service. SMS opt-in data and consent are not shared with third parties or affiliates for their own marketing or promotional purposes. Service providers that deliver messages on our behalf may process information only as needed to provide the messaging service.

Service providers and disclosures

We may use providers for hosting, authentication, email, messaging, and payment services. They process information to support Sheen's operations. We may disclose information when required by law or to protect the service and its users. We do not sell SMS consent to marketers.

Security and retention

We use technical and organizational safeguards appropriate to the service. We retain information as needed to provide services, document consent and opt-outs, resolve disputes, and meet legal obligations. No online service can guarantee absolute security.

Your choices

You may opt out of appointment texts at any time by replying STOP. For questions about your salon's client records, contact your salon directly. For Sheen privacy questions or requests, contact us using the contact information published on our website.

Updates

We may update this policy as our services evolve. The date above indicates the latest published revision.